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Task: Hotelchamp was using a subscription software that had not been further developed for years. They were looking for a flexible multilingual platform that could be linked to the accounting system.
Solution: The use of Chargebee and the Exact connector has allowed Hotelchamp to make significant strides in automation.
Hotelchamp makes it much easier for hoteliers to offer a personalized experience to online visitors and achieve revenue growth without the involvement of an intermediary. Hotelchamp has a large and diverse customer base, with many small businesses finding them. They found that sending invoices in the language of the entrepreneur gives a huge boost to trust in Hotelchamp. This was an important requirement for adopting a new system.
For the past six years, Hotelchamp has been working with a software that has spent little to no time on further development since delivery. While they were very satisfied a few years ago, they noticed that they were now running into some issues. The big issue was that the software could not be linked to the Exact accounting system.
As often said, 'standing still is going backwards'. Given the growth of recent years, it was almost impossible for the back office to keep everything up to date manually and be sharp on whether there were still outstanding invoices or not. They were looking for a system that could seamlessly integrate with the accounting system.
By using Chargebee and the Exact connector, they were able to make a big leap in automation and reduce human errors as much as possible.
The benefits are twofold. The end-user has access to a clear platform in which they can easily log in, download invoices, manage subscriptions, and add seats. For Hotelchamp, it is easier to manage this in the backend, which improves efficiency and professionalism.
"The Chargebee Exact Connector offers us the flexibility that we so desperately needed." - André Bressel\, COO Hotelchamp.
Hotelchamp chose Chargebee because they saw a lack of development from their previous provider. They were standing still, which didn't align with their vision and ambition to grow. With Chargebee, they were able to take significant steps in automation and enjoy high flexibility.
Hotelchamp is very pleased with how SaaS is translated into the dashboard. The dashboard is incredibly user-friendly and makes it easy for everyone to understand. You have real-time insight into your billing and outstanding items, and the Revenue stories provide you with even more insights into the statistics.
